CUSTOMER SERVICE & CALL CENTER WORKFORCE SOLUTIONS
WELCOME
WHO WE ARE
Trustpeople is the best-in-class service provider of Customer Service/Call Center workforce solutions to the world’s leading F500 companies.
Contact centers today face several challenges including high turnover rates and finding talent that has the necessary skills including good communication, dependability, customer focus, empathy, and problem-solving skills. Inbound customer service representative jobs consistently rank as one of the highest turnover jobs. On average, call centers in the U.S. have a turnover rate of between 30 percent and 45 percent depending upon the industry.
CONTACT CENTER HIRING. REDEFINED.
Trustpeople’s customer-tailored recruiting services brings the best and the most experienced teams of Customer Support Specialists, Help Desk Staff, Call Center Representatives, Inbound & Sales Specialists. We place candidates with longevity in mind, instead of just finding the first person to fill the role. By carefully vetting job seekers and considering their ability to remain at the company, we promote higher employee retention rates at contact centers.
Our proprietary skills assessment and verification testing approach during the candidate screening process has helped improve selection/onboarding rates by 30%. By testing and verifying common assessments for call center positions such as inbound/outbound sales, customer service scenarios, and multilingual testing, we’ve had better retention and resource quality scores.
Workforce Solution
CUSTOMER EXPERIENCE OUTSOURCED
Trustpeople provides a professional approach to high volume contact center/customer service to ensure your clients get the experience they deserve. We actively source, attract and recruit contact center agents with the proven customer service skills needed to be successful in this industry. We employ and retain a healthy pool of experienced talent that is ready to begin working when clients need them. We specialize in skills including:
- Account Representatives
- Bilingual Customer Service
- Call Center/Contact Center Team Leads
- Call Center/Contact Center Supervisors
- Contact Tracers
- Help Desk/IT Support Associates
- Technicians
- Digital Rights Associate
- Medical Billing/Coding Representative
- Customer Service Representatives
- Inbound Call Center Agents
- Outbound Call Center Agents
TESTIMONIALS
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WHY TRUSTPEOPLE
Trustpeople provides a professional approach to high volume contact center/customer service to ensure your clients get the experience they deserve. We actively source, attract and recruit contact center agents with the proven customer service skills needed to be successful in this industry. We employ and retain a healthy pool of experienced talent that is ready to begin working when clients need them. We specialize in skills including:
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