Trustpeople

CUSTOMER SERVICE & CALL CENTER WORKFORCE SOLUTIONS

A fresh new approach to hiring for your customer service center.

WELCOME

WHO WE ARE

Trustpeople is the best-in-class service provider of Customer Service/Call Center workforce solutions to the world’s leading F500 companies.

Contact centers today face several challenges including high turnover rates and finding talent that has the necessary skills including good communication, dependability, customer focus, empathy, and problem-solving skills. Inbound customer service representative jobs consistently rank as one of the highest turnover jobs. On average, call centers in the U.S. have a turnover rate of between 30 percent and 45 percent depending upon the industry.

CONTACT CENTER HIRING. REDEFINED.

Trustpeople’s customer-tailored recruiting services brings the best and the most experienced teams of Customer Support Specialists, Help Desk Staff, Call Center Representatives, Inbound & Sales Specialists. We place candidates with longevity in mind, instead of just finding the first person to fill the role. By carefully vetting job seekers and considering their ability to remain at the company, we promote higher employee retention rates at contact centers.

Our proprietary skills assessment and verification testing approach during the candidate screening process has helped improve selection/onboarding rates by 30%. By testing and verifying common assessments for call center positions such as inbound/outbound sales, customer service scenarios, and multilingual testing, we’ve had better retention and resource quality scores.

Workforce Solution

CUSTOMER EXPERIENCE OUTSOURCED

Trustpeople provides a professional approach to high volume contact center/customer service to ensure your clients get the experience they deserve. We actively source, attract and recruit contact center agents with the proven customer service skills needed to be successful in this industry. We employ and retain a healthy pool of experienced talent that is ready to begin working when clients need them. We specialize in skills including:

Account Representatives
Bilingual Customer Service
Call Center/Contact Center Team Leads
Call Center/Contact Center Supervisors
Contact Tracers
Help Desk/IT Support Associates
Technicians
Digital Rights Associate
Medical Billing/Coding Representative
Customer Service Representatives
Inbound Call Center Agents
Outbound Call Center Agents

TESTIMONIALS

I have dealt with a few agencies similar but none has compared to the helpfulness and promptness that I received dealing with TrustPeople recruiters! My recruiter is awesome I'm getting every answer to every question I ask plus some. I couldn't have asked for a better welcome to a company! I highly recommend this company to any and everyone. I've already told a few of my friends and family members to apply asap!
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This company truly cares about its employees. Ms. Rekha is my recruiter and she has been such a blessing as I transitioned into this company. The staff and support here are unbeatable. I've never felt so proud to be a part of such a wonderful company! Great benefits offered here, support, and genuine care from the company and its staff as a whole. Ms. Rekha is a blessing and a true gift to this company! You're always supported here. Great opportunity in the employment world!
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I have had a great experience with TrustPeople, I’m new but they have made me feel so comfortable and they are very understanding which goes a long way.
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Great company to be a part of. Out of nowhere all of a sudden when I was unemployed the company reached out to me about a remote (work from home) opportunity working with the Michigan Unemployment Insurance Agency. The job pays $18/hr as a W-2 employee. All I had to do was upload a current copy of my resume with relevant experience and the rest was history. They pay semi-monthly on time and via direct deposit. I've never been paid late nor missed a paycheck. Highly recommended for anyone looking for top-notch employment with a trustworthy company.
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Working for TrustPeople has been great for me during the pandemic I was able to work in the safety of my own home with my children I love the contract I work for and if there are any issues that may arise they handle them immediately!
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I worked with them in my before the project. They're very supportive and responsive. Payment wise they never delayed my payments. I want to mention my recruiter Pavitra. She is really awesome. From time to time she used to update the progress and answers to the question. I would like to work with them in the future.
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WHY TRUSTPEOPLE