CUSTOMER SERVICE & CALL CENTER WORKFORCE SOLUTIONS

A fresh new approach to hiring for your customer service center.
WELCOME

WHO WE ARE

Trustpeople is the best-in-class service provider of Customer Service/Call Center workforce solutions to the world’s leading F500 companies.

Contact centers today face several challenges including high turnover rates and finding talent that has the necessary skills including good communication, dependability, customer focus, empathy, and problem-solving skills. Inbound customer service representative jobs consistently rank as one of the highest turnover jobs. On average, call centers in the U.S. have a turnover rate of between 30 percent and 45 percent depending upon the industry.

CONTACT CENTER HIRING. REDEFINED.

Trustpeople’s customer-tailored recruiting services brings the best and the most experienced teams of Customer Support Specialists, Help Desk Staff, Call Center Representatives, Inbound & Sales Specialists. We place candidates with longevity in mind, instead of just finding the first person to fill the role. By carefully vetting job seekers and considering their ability to remain at the company, we promote higher employee retention rates at contact centers.

Our proprietary skills assessment and verification testing approach during the candidate screening process has helped improve selection/onboarding rates by 30%. By testing and verifying common assessments for call center positions such as inbound/outbound sales, customer service scenarios, and multilingual testing, we’ve had better retention and resource quality scores.

Workforce Solution

CUSTOMER EXPERIENCE OUTSOURCED

Trustpeople provides a professional approach to high volume contact center/customer service to ensure your clients get the experience they deserve. We actively source, attract and recruit contact center agents with the proven customer service skills needed to be successful in this industry. We employ and retain a healthy pool of experienced talent that is ready to begin working when clients need them. We specialize in skills including:

  • Account Representatives
  • Bilingual Customer Service
  • Call Center/Contact Center Team Leads
  • Call Center/Contact Center Supervisors
  • Contact Tracers
  • Help Desk/IT Support Associates
  • Technicians
  • Digital Rights Associate
  • Medical Billing/Coding Representative
  • Customer Service Representatives
  • Inbound Call Center Agents
  • Outbound Call Center Agents

TESTIMONIALS

WHY TRUSTPEOPLE

Trustpeople provides a professional approach to high volume contact center/customer service to ensure your clients get the experience they deserve. We actively source, attract and recruit contact center agents with the proven customer service skills needed to be successful in this industry. We employ and retain a healthy pool of experienced talent that is ready to begin working when clients need them. We specialize in skills including:

3000+ Trained Industry Professionals
High Volume Contact Center Staffing Services
Deployments in US, Canada, Mexico, and India
Largest supplier to a Fortune 500 System Integrator
20+ Years of workforce solutions experience
Custom-tailored employee engagement programs for better retention rates
Advance Validation Testing, ensuring highest quality
Scalable Delivery Model for high volume ramp ups
1-3 weeks source to onboard cycle
3000+ Trained Industry Professionals
Custom-tailored employee engagement programs for better retention rates
24/7 Employee Support Model, Employee Assistance Program
Proprietary products to enhance customer experience, employee retention, and engagement
High Volume Contact Center Staffing Services
Largest supplier to a Fortune 500 System Integrator
Vaccine tracing, medical billing & coding, unemployment claims, content moderation, data governance and management, regulatory risk management, claim administration
1-3 weeks source to onboard cycle
Advance Validation Testing, ensuring highest quality
Scalable Delivery Model for high volume ramp ups
20+ Years of workforce solutions experience

Get In Touch!

GET IN TOUCH!

A fresh new approach to hiring for your customer service center.